Customer Care

Our Customers are the Most Important People in our Organization Our dealers are the most important people in our organization. Your success means our success, and we never forget that.
We’d love to hear from you! If you have a question about our products or a question for customer service, you can click here to send us an email, or call us at the number below.

Shipping, Returns, Terms & Conditions

Read our policy on exchanges & returns, shipping & handling, and ordering by reading our Terms & Conditions page.

Product Care

For instructions on how to clean and care for our products, visit our Product Care page. For easy to follow assembly instructions see the individual style page and click the 'instructions' link at the top of the page.


Product is guaranteed for one full year, from date of invoice, against manufacturing defects.

Want to become a Robert Abbey Retailer?
If you are interested in becoming a Robert Abbey retailer, click here and provide us with information about your business, and our local sales representative in your area will contact you.

Need Access to the Online Catalog?
If you are an existing Robert Abbey retailer and need a login and password to access our full catalog, click here, fill out a simple form, and we’ll provide you with one. If you have trouble doing this, just call us - we'll be glad to setup a login account for you.

Need A Printed Catalog
Printed catalogs are available to our existing retail partners and potential retailers, designers and decorators. To receive one, contact your sales representative or our customer care department.

Where Can I Buy Robert Abbey Products Online? Our fine lighting products are available through many of our online retailers. For a listing of some of these sites, click here.

Finding A Retailer in Your Area
To find a store where you can buy our products, contact Customer Care and we'll find the dealers closest to you and email you the listing, or tell you over the phone. We are working on a way for you to find dealers in your area online, but for the time being, just give us a call or drop us an email..

Replacement Parts and Shades
If you need a replacement shade or a part for one of our products, give us a call or contact your salesrep. If a replacement shade or the part you need is available, we'll be glad to send you one at cost.

Click here for Frequently Asked Questions

Phone: 828.322.3480
Fax: 828.328.1037
Address: 3166 Main Avenue SE
Hickory, North Carolina 28602

Website and technical issues:

Robert Abbey, Inc. ~  Smart Lighting
Manufacturers of Fine Table Lamps * Floor Lamps * Chandeliers * Sconces * Flushmounts * Wall Swingers * Since 1948
Copyright © 2017 Robert Abbey, Inc. All Rights Reserved *
High Point - W244 * Dallas - WTC 305-1 * Phone 828.322.3480

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At Robert Abbey, design is our passion. We work very hard to bring our customers the most trend right merchandise with the highest quality standards at the best prices possible. Our timeless designs are executed with uncompromising value and unwavering attention to detail. Your success is our success.