280 | shop robertabbey.com Terms and Conditions Our acceptance of any order is made conditional on the buyer’s agreement to the terms and conditions as stated herein. Terms • Proforma invoices are available. The order will be entered and scheduled for production upon receipt of funds. • Open account terms are net 30. • Robert Abbey does not offer C.O.D. • Credit Card payments will be subject to a 3% convenience fee. . Ordering • A minimum opening order is required to establish an account. Please check with your local Sales Representative. • Clearly mark “confirmation do not duplicate” on orders previously called or faxed to prevent duplication. • Custom items are subject to a minimum order quantity and will require a 50% deposit and balance before delivery. • Orders are entered based on the style number on the order, not the description. Quick Ship • Quick-ship items are shipped within 2-3 business days after the order date (based on stock availability). Check with your local Sales Representative or www.robertabbey.com for shipping lead times on each style. • Quick Ship items are designated on the Robert Abbey price list. • Cancelations of Quick Ship orders must be made within 24 hours of order placement. • Non-Quick Ship orders usually ship within 1-2 weeks after the order date (based on stock availability). Rush Orders • We offer an expedited service on small quantities (2 pieces maximum) for rush orders on Non-Quick Ship items. • If the components are available, we can ship the items within 5-7 business days, with payment of a $50 expedited production fee for each 2 pieces. The service applies to small rush orders only. Shipping & Handling • No Drop Ship Fee. • All shipments are F.O.B. Factory Hickory, North Carolina. • All freight is sent freight collect unless otherwise negotiated. • Seller assumes no responsibility for damage in transit. • Most U.P.S. and FedEx Ground shipments are sent prepaid and added to the customer’s invoice. (There may be exceptions.) • Robert Abbey will ship best and cheapest unless otherwise directed. • Other fees may apply to the base rate, such as Inside Delivery, Residential Delivery, and Liftgate service. Cancellations • Orders in production cannot be canceled. • Contract your local Sales Representative or customer service at Robert Abbey for all cancellations. Deductions • No deductions are allowed without prior authorization from Robert Abbey. Exchanges & Returns • Robert Abbey requires all products to be returned within 30 days and must be in the original packaging. • All returns must have a call tag issued by Robert Abbey. • Initial shipping charges are not refundable. • Products deemed not defective are subject to a 20% restocking fee, which will be applied as a credit to the account. • All products returned to Robert Abbey without prior authorization will receive a 30% restocking fee upon receipt. Warranty & Damages • All damages must be reported to Robert Abbey within 30 days of delivery to file a claim. No claims will be accepted after 30 days. • Robert Abbey offers a 365-day limited warranty from the date of purchase against defects in materials, workmanship, wiring, and international rewiring. • Defects due to improper care, handling, maintenance, and improper assembly or installation will void any warranty claims.
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