Customer Care

We’d love to hear from you! If you have a question about our products or a question for customer service, you can send an email to service@robertabbey.com, or call us at 828-322-3480.

Shipping, Returns, Terms & Conditions

Read our policy on exchanges & returns, shipping & handling, and ordering by reading our Terms & Conditions page.

Product Care

For instructions on how to clean and care for our products, visit our Product Care page. For easy to follow assembly instructions see the individual style page and click the 'instructions' link at the top of the page.

Warranty

Product is guaranteed for one full year, from date of invoice, against manufacturing defects.

Want to become a Robert Abbey Retailer?

We are dedicated to bringing our dealer partners the best merchandise with the highest quality at the best prices possible. Your success means our success. As a Robert Abbey dealer you will always have the latest, most trend right designs by some of the best designers in the home furnishings industry, including our own. And, you'll be able to place, track, and monitor your orders and manage your account - all on the web.

If you're interested, give us a call at 828-322-3480 between 8:00 a.m. and 5:00 p.m., EST. We'd love you have you on our team!

Need Access to the Online Catalog?

If you are an existing Robert Abbey retailer and need a login and password to access our full catalog, just call us - we'll be glad to setup a login account for you.

Need A Printed Catalog

Printed catalogs are available to our existing retail partners and potential retailers, designers and decorators. To receive one, contact your sales representative or our customer care department.

Finding A Retailer in Your Area

To find a store where you can buy our products, contact Customer Care and we'll find the dealers closest to you and email you the listing, or tell you over the phone. We are working on a way for you to find dealers in your area online, but for the time being, just give us a call or drop us an email..

Replacement Parts and Shades

If you need a replacement shade or a part for one of our products, give us a call or contact your salesrep. If a replacement shade or the part you need is available, we'll be glad to send you one at cost.

Click here for Frequently Asked Questions

Web: www.robertabbey.coms
Phone: 828.322.3480
Fax: 828.328.1037
service@robertabbey.com
Address: 3166 Main Avenue SE
Hickory, North Carolina 28602

Website and technical issues: systems@robertabbey.com

Our Customers are the Most Important People in our Organization

Our dealers are the most important people in our organization. Your success means our success, and we never forget that.

Our Customers are the Most Important People in our Organization

Printed catalogs are available to our existing retail partners and potential retailers, designers and decorators. To receive one, contact your sales representative or our customer care department.